Policies

Refund Policy

Please review our refund terms before purchasing a session pass or PRO package.

Used Passes Are Non-Refundable

Once one or more sessions from a pass or package (Micro Academy 5/10-session pass, or PRO 5-session package) have been used, that pass is no longer eligible for a refund — even if sessions remain on it.

24-Hour Cutoff

Refund requests must be submitted at least 24 hours before your next scheduled session. Requests made within 24 hours of a session cannot be refunded.

Program Cut-Off

All passes and packages must be used by the program end date listed at the time of purchase. We reserve the right to close out a membership once that date passes, regardless of sessions remaining.

How to Request a Refund

Email info@ltseliteprep.ca with the athlete's name, the email used at purchase, and the reason for your request. We'll confirm eligibility and process approved refunds within 5–7 business days.

In Short

Unused passes: refundable if requested 24+ hours before your next session.
Once you’ve used at least one session from a pass: no refund, regardless of timing.
Requests inside the 24-hour window: not eligible, regardless of usage.
All passes must be used by the program end date — memberships close out after that, sessions remaining or not.

Questions about a specific booking or pass?