No-Refund & Cancellation Policy
All sales are final. Please review our cancellation and carry-forward terms before booking a session, purchasing a pass, or registering for a camp.
All Sales Are Final
Every booking, pass, and camp registration is non-refundable once purchased — no exceptions, regardless of how many sessions remain unused or how far in advance you ask. This applies to drop-ins, 5/10-session passes, Full Phase passes, and camp registrations alike.
No-Shows Are Charged
Once you've registered for a session or camp through the website, you're responsible for it. If you don't cancel or reschedule at least 24 hours in advance, you'll still be charged — or, for pass holders, the session will still be deducted — whether or not you show up.
24-Hour Reschedule Window
Need to change your date? Let us know at least 24 hours before your scheduled session or camp and we'll move you to another available date at no extra cost. This does not entitle you to a refund — it just means that session isn't wasted.
Unused Sessions Carry Forward
Sessions remaining on a pass when its set or phase ends automatically carry forward into the next set or phase of the same program (e.g. a Fall Academy Phase 1 pass carries into Phase 2). Carry-forward only applies within the same program and session type — sessions cannot be exchanged or transferred between different programs (e.g. Fall Academy sessions cannot be used toward PRO sessions, or vice versa).
How to Cancel or Reschedule
Email info@ltseliteprep.ca at least 24 hours in advance with the athlete's name, the email used at registration, and your session or camp date. We'll confirm your new date — remember, this reschedules your spot, it does not refund your payment.
In Short
- All sales are final — no refunds, ever, regardless of usage or notice given.
- No-shows without 24+ hours’ notice: you’re still charged for the session or camp, no exceptions.
- 24+ hours’ notice gets you a reschedule to another date — not a refund.
- Sessions left on a pass when its set or phase ends carry forward into the next set or phase of the same program and session type — they don’t expire, and they don’t transfer to a different program.
Questions about a specific booking or pass?
Contact Us